Return and refund policy

At AUREVIA, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and unworn.
  • Be in their original condition.
  • Have all original tags attached.
  • Be returned in the original packaging.
  • Not show any signs of use, damage, perfume, stains, or washing.

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Clearance.
  • Gift cards.
  • Products that have been worn, washed, or altered.
  • Products returned without original tags.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or card issuer may require additional time for the refund to appear in your account.

Exchange Policy

We currently offer exchanges only for:

  • Incorrect items received.
  • Damaged or defective products.

If you would like a different size or colour, please place a new order after returning the original item (subject to stock availability).

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Photos of the item.
  • Photos of the packaging.

We'll resolve the issue as quickly as possible.

Return Shipping

Unless the item is defective or we sent the wrong product, customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@aurevia.com

We aim to respond within 24–48 business hours.