Shipping policy
At AUREVIA, we're committed to delivering your order safely and on time.
Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- We ship to all GCC countries.
- Estimated delivery time is up to 10 business days from the date your order is shipped.
- Delivery times may vary depending on your location, customs clearance, and peak seasons.
Shipping Costs
- Shipping charges are calculated at checkout based on your delivery location.
- We may offer free shipping on selected promotions or minimum order values.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Delays
While we strive to deliver within the estimated timeframe, unexpected delays due to customs, weather conditions, or courier services may occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. AUREVIA is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, please contact our customer support team:
Email: support@aurevia.com
We aim to respond to all enquiries within 24–48 business hours.